TERMS AND CONDITIONS OF RETURNS AND REFUNDS
These Terms and Conditions are to be read and agreed to in conjunction with all other Terms and Conditions and Policies and Guidelines on the www.watchesforsale.co.za site. Your continued use of the site is your acceptance of these and all other Terms and Conditions on the site.
www.watchesforsale.co.za strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act. We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns policy is aligned therewith.
Our Hassle-Free 14 (fourteen) day Return Guarantee covers all products sold by www.watchesforsale.co.zaagainst defects.
As one of our customers you have the right to return any products purchased on this site within 14 (fourteen) days from confirmation of order to receive a replacement or refund as long as you return the products in the original packaging and in a resellable condition.
So what happens when you receive a defective or incorrect product and would like to return it?
Log into your online account, open your order in your Order History and Details section and complete the RMA (Return Merchandise Authorization) process.
or Simply email us on firstname.lastname@example.org describing the reasons for return and one of our friendly staff will contact you to open an RMA ticket.
or You can deliver the product to our Head office Shop 62 Ballito Bay Mall, Simbithi Drive, Ballito, Kwazulu Natal, South Africa), our staff will assist you to open an RMA and replace your product or give you a store credit.
What happens when a RMA (Return Merchandise Authorization) ticket has been opened?
One of our staff members will call you and confirm when we can send a courier to collect your product at no additional cost; this might take a couple of days and will be subject to our investigation into the faults on the product.
Should you decide to deliver the product to our offices, then we will be able to attend to your situation immediately.
Replacement or Refund?
Once we receive your defective product, we will investigate the problem and replace your product or give you a store credit. This might take a couple of days, but we will keep you posted on the process.
Once the product has been returned to us and the investigation into the defect completed, the matter can be dealt with in a number of ways:
Items may be returned for refund or replacement subject to our manufacturer and/or www.watchesforsale.co.za terms and conditions. We reserve the right to offer a store credit in lieu of a refund.
All items may be returned for refund or replacement subject to the following www.watchesforsale.co.zaconditions:
All defective products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories within 3 (three) months of purchase and after www.watchesforsale.co.za agreed that a return is warranted.
Consumables and accessories are unfortunately non-refundable unless returned unopened in their original packaging with full documentation.
Special orders can only be returned for replacement and not for a store credit.
Any returns found to be non-defective are subject to a handling fee of 15% (fifteen percent).
If unopened goods are returned in a resellable condition within 14 (fourteen) days, you will receive a refund in the form of a store credit, subject to a restocking fee of 15% (fifteen percent). This is what we call the cool down period, so if you made a mistake purchasing the product or have changed your mind, we will take it back.
Should you have any queries, please don’t hesitate to contact us at www.watchesforsale.co.za email@example.com.
We are focussed on excellent service and products. Most products are tested before shipping. All sales and transactions are final, thus we will not reverse any sales transactions. All products sold carry a manufacturer’s warranty/guarantee and will be honoured by www.watchesforsale.co.za Should any item fail, all you have to do is contact us and we will arrange/facilitate a replacement or repair.
We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns and refund policies are aligned therewith. Customers are covered by our quality guarantee on every product.
Refunds for returns made at the time of delivery
Should you not be entirely satisfied, you are entitled to return any product, which was purchased to the delivery driver. Be sure to note all details of such return on the driver’s copy of the invoice.
Returns must be marked and signed for as such on the invoice that accompanies the order. Any refunds for unwanted products or returned items will be made in the form of a store credit after the goods have been received back at www.watchesforsale.co.za. We will process any returns, ordered via the www.watchesforsale.co.za Experience and returned via our delivery driver, within 48 (forty-eight) working hours of receipt of goods from the driver in the form of a store credit. Note that where it has been agreed to refund your credit card, bank processing times may vary and will add a further delay on the refund for which www.watchesforsale.co.za cannot be held liable (including for any resulting occurrence due to any refund delay).
For the avoidance of doubt, www.watchesforsale.co.za shall not be liable to redeliver items for any reason other than a short supply of stock (where you have been charged for an item but have not received it) or a difference between the invoiced item and good(s) delivered. This includes, but is not limited to, not redelivering due to damaged goods, quality concerns, a change of preference, ordering errors or any unspecified reason. In this instance you are entitled to return the items with the driver and receive a full refund for those items.
Refunds for returns made after the delivery
Should you need to return an item, received through our delivery service, after the driver has left, it is your responsibility to return the item to www.watchesforsale.co.za. The www.watchesforsale.co.za delivery service requires us to provide a single delivery service at a pre-agreed price. You accept that we are not liable to provide the same service as part of a returns procedure after we have left your premises from the original delivery.
You may also return any item to a www.watchesforsale.co.za store together with the original invoice, where items may be refunded in the form of a store credit or replaced subject to due compliance by the customer with these Terms and Conditions. Please contact our Customer Service Centre at firstname.lastname@example.org with any queries.
For the avoidance of doubt, any items purchase direct from www.watchesforsale.co.za may not be returned with a delivery driver. You may, however, arrange for these goods to be returned with your own courier company. Items eligible for return via the delivery driver are limited to those purchased through the www.watchesforsale.co.za site and as part of the delivery service.
Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.
Most goods will be refunded or exchanged if they are returned within 14 (fourteen) business days of purchase. If they were defective when purchased or failed due to a design or manufacturing flaw or do not comply with requirements and standards in terms of safety and quality, www.watchesforsale.co.za reserves the right to refer returned goods for technical assessment by the manufacturer or authorized service centre. Customers are required to present their original invoice.
The goods excluded from the 14 (fourteen) day repair, exchange or refund policy are:
Goods purchased by way of special arrangement or custom order will only be replaced if they are defective;
Goods will only be refunded if they are in their original packaging and unused. Should the item be opened, then an exchange for the same product will only be given if the product is defective.
If the packaging or marketing materials indicate a product which materially differs from that which is supplied then a customer may themselves return the goods, within 14 (fourteen) business days after purchase. Subject to our rights in law to charge the customer for use of the product and to repair the goods for re-stock purposes, www.watchesforsale.co.za will provide the customer with a refund in the form of a store credit.
If a customer’s goods fail or turn out to be materially defective due to a design or manufacturing defect within the first 3 (three) months after purchase, www.watchesforsale.co.za will repair, replace or provide the customer with a refund in the form of a store credit.
Please note that it may not be possible to determine whether goods have been damaged or what the cause of a failure or defect may be. Accordingly, www.watchesforsale.co.za reserves the right to refer returned goods for technical assessment by the manufacturer or authorized service centre prior to repairing, replacing or refunding an item and to provide the customer with feedback within 30 (thirty) business days of receipt of the returned goods and to act accordingly.
If the goods show a defect after the initial 3 (three) month period, but are within the manufacturer’s warranty period, www.watchesforsale.co.za may, at the customer’s request send the goods to the manufacturer for repair and the manufacturer will decide whether you will have a valid claim and if so, whether they will repair or replace as well or whether any charges will be levied in accordance with the terms of the warranty.
If the goods become defective once the manufacturer’s warranty has expired, we will endeavour to arrange with the manufacturer or its agents to repair the goods but bear no responsibility for their failure to do so.
No repairs will be done without the customer’s approval of a quotation first. If within 1 (one) months after goods have been repaired, the defect persists or a further failure or defect occurs on the repaired component, www.watchesforsale.co.za will either refund in the form of a store credit or replace the item. Customers must keep proof of repairs.
As with all warranties, certain conditions and exceptions apply:
Please take proper note of any terms or instructions that accompany your goods;
Goods that show a manufacturing defect within the first 3 (three) months of purchase will be repaired, replaced or refunded; and
Defects that develop after 3 (three) months may be repaired, replaced or refunded at the manufacturer’s election, and subject to the relevant manufacturer’s policy.
The manufacturer's warranty will only apply to material defects in the process of manufacturing the goods and will not apply in the following instances:
Damage caused by lightning or power surges;
Damage caused by misuse or abuse to the goods or contrary to instructions and warnings provided on the goods or their documentation;
Goods used for a purpose other than the purpose for which they were intended;
Working/moving or perishable parts on the product;
Goods that have been altered or physically changed in any way; and
A public regulation that prohibits such returns for public health reasons.
Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misrepresented goods.
Refunds when you use different payment types
When multiple tender types (e.g. a credit card and loyalty points or a voucher) are used for a single payment and goods are returned, the following will apply:
Any returns will first be refunded by issuing a store credit.
If it is agreed to refund onto the Credit Card used for the transaction; up to the original settlement amount paid for on the Credit Card. Any remaining amount will then be refunded by issuing an equivalent percentage voucher or the equivalent amount of loyalty points.
Points awards and item refunds for Loyalty Points Members
As registered www.watchesforsale.co.za customers, you are able to earn loyalty points through purchasing on the site.
Returned goods, for which loyalty points would have been awarded, will have the points reward, or rand value, reduced in accordance with the returned item(s).
The rules with respect to the award and deduction of loyalty points following a refund will be subject to the Terms and Conditions applicable to those agreed to as part of the loyalty programme.
Changing your order
Amendments to orders must be completed and submitted via our Websites within 24 (twenty-four) hours of successful check-out of the cart or, where a future delivery date has been selected by you, at least 24 (twenty-four) hours before the delivery date selected by you.www.watchesforsale.co.za will not be held liable or responsible for any impacts related to the amendments, particularly with respect to stock availability or delivery/collection slot pricing or availability.
Under exceptional circumstances amendments after the cut off time can be requested through our Customer Service Centre. We will endeavour to accommodate these changes if possible but you accept that www.watchesforsale.co.za reserves the right to accept no amendments after the cut off time and any amendments after the cut off time will result in you still being liable for the delivery cost.
Cancellation of orders prior to delivery or collection
Should the order and delivery need to be cancelled, this can be done online and must be completed within 24 (twenty-four) hours of successful check-out of the cart or, where a future delivery date has been selected by you, at least 24 (twenty-four) hours before the delivery date selected by you. Cancellations after the Cut Off must be done via our Customer Service Centre.
Should you wish to cancel your order after the Cut Off but at any time prior to the time of delivery, you accept www.watchesforsale.co.za shall be entitled to charge you a reasonable restocking fee..
Other than for any goods set out below or goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly, you are entitled to cancel this contract if you so wish, provided that you exercise your right no longer than 24 (twenty-four) hours of successful check-out of the cart or, where a future delivery date has been selected by you, at least 24 (twenty-four) hours before the delivery date selected by you.
If the Cut Off time has expired, you may still return the goods within 14 (fourteen) days or send them back with the driver for a refund on condition that if you have already accepted the goods from the driver, you are obliged to retain possession of the goods, and the associated order documentation, and take reasonable care of them. Notice of such refund must be done according to these Terms and Conditions.
You must store the goods in a manner appropriate to the type of goods as they must be returned in the same condition as they were delivered to, or collected by you.
Other than for goods which are identified as faulty or mis-described at the point of delivery to you, or when you collect them from us, you are required to return goods at your cost and in the same condition as they were delivered to, or collected by, you.
Your right to return an item post-delivery does not apply to certain goods unless these goods are identified as faulty on delivery or collection or mis-described. Such items include:
perishable items or items that are liable to deteriorate or expire rapidly;
goods made to your specification, that have been clearly personalized or utilised;
where there is a health risk;
You are required to take reasonable care of items. Please return an item in its original and undamaged packaging with all of its components. If an item is returned undamaged in its original and undamaged packaging, we will offer you a refund in the form of a store credit in accordance with these Terms and Conditions. Your rights under consumer legislation for these goods are not affected.
If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will nevertheless be bound to pay the full purchase price, including delivery and other fees and all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, we reserve the right to cancel forthwith any sale and/or your registration in the event of your breach of any of the Terms and Conditions of the www.watchesforsale.co.za site.
A customer’s invoice is their guarantee.
Most goods will be refunded or exchanged if they are returned within 14 (fourteen) business days of purchase. If they were defective when purchased or failed due to a design or manufacturing flaw or do not comply with requirements and standards in terms of safety and quality, www.watchesforsale.co.za reserves the right to refer returned goods for technical assessment by the manufacturer or authorized service centre. Customers are required to present their original tax invoice.
The goods excluded from the 14 (fourteen) day repair, exchange or refund policy are:
Unless there is a manufacturing defect, customers may only return these goods if it is still in its original packaging and in a resellable condition;
Goods purchased by way of special arrangement or custom order will only be replaced if it is defective;
Gift vouchers cannot be returned or refunded.
Should the item be opened then an exchange for the same product will be given if the product is defective.
If a customer has indicated that they wish to use the goods sold for a particular purpose and it has been confirmed that the customer will be able to use the goods for that purpose, the customer may return the goods within 14 (fourteen) business days after purchase if it turns out that the goods are not suitable for the purpose the customer had anticipated and indicated to the sales person.
If the packaging or marketing materials indicate a product which materially differs from that which is supplied then a customer may return the goods within 14 (fourteen) business days after purchase. Subject to our rights in law to charge the customer for use of the product and to repair the goods for re-stock purposes, www.watchesforsale.co.za will provide the customer with a refund in the form of a store credit.
If a customer’s goods fail or turn out to be materially defective due to a design or manufacturing defect within the first 3 (three) months after purchase, www.watchesforsale.co.za repair, replace or provide the customer with a refund in the form of a store credit in accordance with these Terms and Conditions and subject to all conditions and exceptions listed herein.
No repairs will be done without the customer’s approval of a quotation first.
Once we have accepted a return and approved a refund, the customer will receive the refund in the form of a store credit or, if agreed, in the same manner as payment was made.
The customer will be liable for the costs of returning the goods, should it relate to a change of mind purchase.
Refunds will be finalised within 7 (seven) business days of receipt at our premises of the returned goods, which must be:
In its original packaging;
In a resellable condition; and
In its original condition